REQUIREMENTS FOR INSTALLATION

In order to have smooth execution, please read the below terms and conditions, specified for the respective product categories

TV Panels:

  • Dedicated Power sockets – only 3 pin square type, 13A to be available besides the panel
  • Dedicated signal source to be available near the panel
  • Suitable clear space for mounting or proper sized table for desktop mounting
  • Proper Concrete wall, MDF, Thick Gypsum or surface that can hold the weight of TV should be available to execute wall mount. The wall mount connection will be carried out at customers own risk & responsibility on all counts i.e. durability of surface to sustain the weight, any concealed electrical wiring, air-conditioning, water pipes or any other connections that could be damaged due to drilling. Only wall brackets supplied by Eros shall be used for panel installations, others shall be done at extra charges and at customers own risk.
  • In case of SMART TV demo request, network cable or wireless router with 2.4 GHz or 5 GHz dual band & HDMI cable is required.
  • For any requirement of connection cables (power, signal, speaker etc…), additional charges will be applicable, else they should be provided by the customer at the time of installation.
  • Products provided free along with the TV such as satellite receiver, Home Theatre system etc. shall be installed on chargeable basis.
  • Carpentry / Masonry / Electrical tasks prior to installation and Conduiting / covering of cables, after installation are not the part of the said task.
  • Entry / Exit passes if applicable, to the site should be provided by the customer.
  • Transportation to site of installation if beyond city limits (radius of 50kms) is chargeable.
  • Eros Digital Home shall not be responsible for any unintended consequential damages caused during / by installation.
  • Re-installation / Re-visit to site charges shall be applicable under the following:
  • Incase if the customer desires to shift the TV to new location within the same premises / to new premises.
  • Incase if the customers desires to have demonstration again
  • Site or necessary apparatus not ready for product installation at customers prescribed location.
  • No signal / Internet connections for TV demo
  • Incase if the required installation exceeds the standard height of 5 feet above ground level.


Washing Machines:

  • Dedicated Power sockets – preferably 3 pin square type, 13A to be available besides the desired location of washing machine installation
  • Drainage hole should be at floor level
  • Water inlet should be within the range of 1 meter of washing machine,
  • For any additional water inlet or drain pipe, charges shall be applicable.
  • Masonry, Electrical or Carpentry works are not in the scope of installation.
  • Flat surface for proper drainage is recommended for installation, else appropriate support / platform should be provided by the customer.
  • Eros Digital Home shall not be responsible for any unintended consequential damages caused during / by installation.


Appreciating your time to read the above, thank you once again for shopping at erosdigitalhome.ae