Extended Warranty

TERMS & CONDITIONS:

This extended warranty plan applies to the parts and Labour in respect of the product stated on the dealer invoice for electrical and mechanical defects only.
This extended Warranty Plan extends the warranty for the period stated on the invoice (the Term’’) commencing on the date of expiration of the manufacturers initial Warranty.

TERMS AND CONDITION OF EXTENDED WARRANTY

Covered

• Coverage begins after the manufacturer’s warranty ends.
• Mechanical and electrical Defect covered.
• Free Repairs including spare parts and Labour.
• The maximum repair turnaround time is 21 days.
• Coverage in the GCC region.
• If the repairing cost of the device including the spare parts and Labour is more than or equal to the purchases price of the device stated in the purchase invoice, the company is entitled to consider this device as a total loss and compensate the customer with the value of the device after deducting the depreciation rate according to the rate as follows:
  First-year: 10%
  Second-year (EW Year 1): 25%
  Third Year (EW Year 2):35%

Exclusions

• Physical or Liquid damage, misuse, and abuses are not covered.
• Consumable items such as batteries (Built-in or external), ink cartridges, belts are not covered.
• Accessories, virus repair, and software issues are not covered.
• Damage caused by breaking the device intentionally and unintentionally.
• Damage caused by fire, natural disaster, or loss of left of the device.
• Instruments repaired at an unapproved service center.
• Instruments of which the serial number were changed or removed in whole or in part.
• We reserve the right to obtain an independent assessment and valuation report in the event of any claim.

 

ACCIDENTAL DAMAGE

Covered

• One year begins instantly upon purchase.
• Repairing or replacing the device would be once per part under accidental damage.
• Repairing job to be done at authorized service center by qualification technicians.
• The territorial limit of accidental Damage is only in UAE.
• The customer shall be charged 25% of the repair value. (*Policies sold from 1st Sep 2023 onwards customer shall be charged 20% of the repair value*).
• If the repairing cost of the device is equal to or more than the purchase invoice, then AAA is entitled to consider it a total loss and either provide an equivalent product or compensate the customer with the value of the device after deducting the depreciate rate which is 25%.(*Policies sold from 1st Sep 2023 onwards AAA is entitled to consider it a total loss and either provide an equivalent product or compensate the customer with the value of the device after deducting the depreciate rate which is 20%)
• In case of a total loss, the damaged product should be returned, and the policy shall be canceled. UAE Coverage only.
• We reserve the right to obtain an independent assessment and valuation report in the event of any claim.

Exclusion

• Normal wear and tear of items, cosmetic defects, and dent repair not internal to the functioning of the products.
• Repairs necessitated by intentional physical damage, negligence, misplacement, burglary, theft, corrosion, animal and insect infestation, misuse, abuse, and the act of nature including but not limited to earthquake, a storm of the typhoon, sand, water, flood, fire, and lightning.
• Damage caused by repair of non-authorized personnel.
• Damage resulting from power outage, power surges or dips, fluctuating voltage, improper voltage, or current.
• Damage to Batteries internal or external to the product.
• Failure to follow the manufacturer’s instructions.
• Any recovery or transfer of data stored on the products. You are solely responsible for all data stored on the product. We do not provide you any data recovery service under this agreement. If hard drive replacement is necessary, we will reload, at no charge to you, the current version of major application and operating system software.
• Device of which the serial number were changed of removed.