TERMS AND CONDITIONS
The Service Contract applies to parts and labor cost arising from a breakdown of the Product purchased with an EROS Service Contract Certificate (Eros Protect). Under this section, this Service Contract extends the warranty for the period stated on the Service Contract Certificate (the “Term”) commencing on the date of expiration of the original Product warranty period as stated on the Product’s initial guarantee.
If a covered Product suffers a breakdown caused by failure in materials, workmanship and/or performance during normal use, EROS (“we”,” us”, “our”) will repair it, up to a maximum of the original purchase price.
In the case of consumer products such as electronics and major appliances, the use is or has been limited to domestic and personal use. This coverage is extended to Office products such as facsimile machines and computers. These are covered for home and office use.
Limitation of Liability
EROS is entitled, at its sole discretion, to replace the Product with the same or similar Product rather than to repair the Product or in case the product is not repaired within 30 days. The retail value of the replacement will not exceed the purchase price that was actually paid by the customer (“you”, “your”). Once a warranted Product has been replaced, your cover under this Service Contract will end immediately with no refund. Any amount unpaid pursuant to the terms of this Service Contract at the time of replacement shall become due and payable to us.
This Service Contract also covers food damage loss that results from a mechanical, electronic or electrical component failure of a refrigerator or freezer. In the event that food is spoiled due to a covered breakdown of the Product, we will reimburse the Service Contract holder for such food spoilage up to a total of five hundred (500) UAE Dirhams per incidence provided the food spoilage has been verified and inspected within two (2) working days by the authorized repairer and properly documented.
Section 2: INSTANT REPLACEMENT
This section applies to carry-in Small Domestic Appliances up to a value of five hundred (500) UAE Dirhams only. Under this section, this Service Contract extends the warranty of the Product for the Term of this Service Contract Certificate commencing on the date of expiration of the original Product warranty period as stated on the Product’s initial guarantee.
If a covered Product suffers a breakdown caused by failure in materials, workmanship and/or performance during normal use, we will replace it with an equivalent model at our discretion, up to a maximum of the original purchase price. If an equivalent or alternative model is not available, then we may at our discretion, provide you with credit vouchers for the original purchase price. Once a warranted Product has been replaced, your cover under this Service Contract will end immediately with no refund.
Your product is covered for one (1) year from expiry of the original manufacturer’s warranty, providing that the original manufactures warranty is no longer than twenty four (24) months.
In the Event of Breakdown under Section 2
You must report the breakdown to us within five (5) days.
Section 3: EXTENDED WARRANTY PLUS (Accidental Damage)
Subject to the payment of the relevant premium and the applicable terms of this Service Contract, coverage under this Section will also apply in addition to Section 1 where the breakdown of the Product is caused by Accidental Damage and occurs within one (1) year from date of purchase of the Product.
The Product is protected against Accidental Damage from handling wherein coverage is limited only to operational and/or mechanical failure caused by an accident from handling during normal usage.
EROS is entitled to decide, at its sole discretion, to replace or to repair the Product or to provide a refurbished Product with the same or similar functionality. The applicability of this coverage is subject to the Terms and Conditions in this Service Contract and presentation of the damaged Product, satisfactory explanations of where and when the accident occurred as well as a detailed description of the actual event. Failure to provide this information will result in denial of coverage.
Once a warranted Product has been replaced, your cover under this Service Contract will end immediately with no refund.
Product Eligibility for Extended Warranty Plus Coverage
A EROS Service Contract with Accidental Damage may only be purchased at the time of Product purchase and only covers a Product that is over 501 AED when bought.
Exclusions Specific to Extended Warranty Plus Coverage
Section 4: GENERAL TERMS & CONDITIONS
Eligibility for Coverage
This Service Contract is not an insurance policy or guarantee. This contract only covers a Product which failed due solely to material, workmanship, or performance of the Product.
Eros liability is limited to the purchase price of the Product to which this Service Contract applies. If the Product is replaced, the defective Product becomes EROS property.
EROS shall not be responsible for any loss or damage to a person or property, direct, consequential or incidental damages arising from the use of or inability to use the Product to the extent that law may disclaim such. This Service Contract does not cover any defects which are subject to a manufacturer’s recall or which are covered under a manufacturer’s program or reimbursement. EROS liability under this Service Contract shall in no event, exceed the purchase price of the Product.
This Service Contract is only valid in UAE.
In the event of theft, repossession or fraud, this Service Contract will be cancelled by EROS. If any installment payment is in default and unpaid for a period of three months, we may cancel the Service Contract at the bank’s discretion.
This Service Contract is offered by EROS. We reserve the right to vary, modify or otherwise amend the terms and conditions stated herein according to its sole discretion.
Service Contract once sold cannot be cancelled.
In the Event of Breakdown
All benefits of this Service Contract will be invalidated altogether if a fraudulent declaration or claim is made and /or a fraudulent activity is discovered.